Free standard delivery is available for orders over £50 (excluding VAT)*.
For orders under £50 and tracked orders, the following delivery charges apply.
Shipping Rates
United Kingdom
| Service |
Cost |
Estimated Delivery Time |
| Royal Mail 1st Class |
£3.29 |
1 - 3 days (Mon - Sat) |
| Royal Mail Special Delivery (Tracked) |
£8.49 |
Next day (Mon - Sat) |
European Union
Deliveries to: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
| Service |
Cost |
Estimated Delivery Time |
| Royal Mail Airmail Service |
£5.49 |
3-5 Working Days ** |
| Royal Mail International Tracked and Signed |
£12.99 |
3-5 Working Days ** |
Rest of the World
| Service |
Cost |
Estimated Delivery Time |
| Royal Mail Airmail Service |
£5.99 |
5-7 Working Days ** |
| Royal Mail International Tracked and Signed |
£18.99 |
5-7 Working Days ** |
Free delivery uses the Royal Mail 1st Class service for UK orders and Royal Mail Airmail Service for international orders.
** All International destinations are subject to customs clearance at the destination country, which can add a short delay to your delivery times. Additional import duty may be charged for your order by customs on arrival to your country based on the order value.
We have a full list of all available delivery destinations on the Shipping Country List.
We aim to dispatch your order within 1 working day.
Working days are normal weekdays; dispatch times do not include Saturdays, Sundays and national holidays. Delivery transit times do not include national holidays and Sundays but may include Saturdays, depending on the delivery service provider in the destination country.
You can view details of international shipping issues and delays with the Royal Mail airmail service at Royal Mail International Incident Bulletin.
You can check the status of your order by going to the My Account area of the website.
EU Orders: VAT & Customs Duty
Orders of €150 or less (most orders)
We collect VAT and customs charges at checkout, so there are no surprise fees when your parcel arrives.
- VAT is included in your checkout price under our IOSS registration.
- From 1 July 2026, Council Regulation (EU) 2026/382 adds a flat customs duty of €3 per HS tariff code. Most orders use a single HS code, so this is usually a one-off €3 charge.
- A postal handling fee is added to shipping: Ireland £0.50, rest of EU £1.00, Switzerland £4.00, Norway £8.00.
- Nothing further to pay on delivery.
Orders over €150
- IOSS doesn't apply. Import VAT and customs duty are payable by you on delivery (Delivery Duty Unpaid), based on the order value. This also applies to orders sent to destinations outside the UK and EU.
VAT-registered EU businesses
- Use Guest Checkout and enter your VAT number to reclaim VAT (not available via PayPal Express).
Questions about a specific order? Contact us.
Order Tracking
Our standard shipping service is not tracked, and we cannot supply tracking information for your order.
We can offer alternative shipping using Royal Mail, tracked and signed for service. You can select this option at checkout. Please note full end-to-end tracking depends on the tracking service from the regional postal service in the destination country.
Once your order has been sent, you can view your tracking code, which is available in the My Account section. Please allow up to 72 hours for your tracking code to be added to your order after despatch.
Returns, refunds and your right to withdraw
Two things apply to your order: your statutory rights as a consumer, and our 180-day returns guarantee on top of them. We never use the guarantee to reduce your legal rights. Where the law gives you more, the law applies.
Your right to withdraw (consumers)
If you bought from us as a consumer, you have 14 days to change your mind for any reason, without needing to keep the item sealed.
The 14 days run from the day you, or someone you nominate, received the goods. Where an order arrives in separate deliveries, the period runs from the day you received the last item.
To withdraw, use our withdrawal function, labelled "Withdraw from contract here", in the My Account area under your order. If you checked out as a guest, use the link in your order confirmation email and verify your order number and email address. You can also tell us in any other clear statement, such as an email. Either way, we'll send you a timestamped acknowledgement by email.
You may open and inspect a board to check it works, as you would in a shop, and still withdraw. You don't have to keep it unopened to exercise this right. You may be liable for any reduction in the item's value caused by handling beyond what's needed to establish how it works.
Once you withdraw, we refund the price you paid plus the standard outbound delivery cost, within 14 days. We may hold the refund until we've received the goods back, or until you show proof you've sent them. You're responsible for the cost of returning the items, and the parcel is your responsibility until it reaches us, so we recommend a tracked or insured service.
Some items are excluded from the statutory right to withdraw, for example goods made or configured to your specification. We'll make this clear before you order where it applies.
Faulty items
Separately from the right to withdraw, if a board is faulty or not as described, your statutory rights apply. Consumers in the EU have a legal guarantee of two years from delivery. All Raspberry Pi add-on boards are tested during production, and all inputs and outputs are checked to ensure they are within the specified ratings. We cannot accept returns for faults caused by over-voltage applied to the inputs by the purchaser, as this is damage rather than a fault.
Our 180-day returns guarantee
In addition to your statutory rights, if for any reason you are unhappy with your purchase you may return it within 180 days of the date you received it, in its original condition and unopened, with any seals and shrink-wrap intact, and we will issue a full refund for the price you paid. This guarantee is our own, beyond what the law requires, which is why it asks for items to be unopened. Opened items can only be accepted under this guarantee if they are faulty.
When returning an item, please state why you are returning it and whether you want a refund or an exchange.
Business customers
The right to withdraw applies to consumers. Orders placed in the course of a business, including boards bought as components for incorporation into other products, are not covered by the consumer right to withdraw. Our 180-day guarantee still applies as set out above.
Refunds
The time a refund takes to reach you depends on the banks involved, but it would normally take 3 to 5 working days to complete once issued.
Your statutory rights
Nothing in this policy affects or limits your statutory rights. Where our terms are more generous than the law requires, the more generous terms apply; where the law gives you more, the law applies. Customers in the United Kingdom have an equivalent 14-day cancellation right under the Consumer Contracts Regulations 2013.
Removed Delivery Destinations
We regret that we had to remove the following countries from our delivery destinations due to a very high failure rate of our parcels being delivered using the Royal Mail airmail service. This resulted in us refunding all of the missing orders, and we cannot continue to make such large losses by sending parcels to destinations where a large percentage of the items are lost in the postal systems.
Brazil, China, Israel, Mexico, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Turkey and the United Arab Emirates.
Also, due to problems with the courier delivering parcels to these destinations, we cannot use a third-party courier service for these delivery destinations due to the extra costs involved.
Customers can purchase our products from one of our international resellers.